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Folica: Products & Services

Folica is a retailer that specializes in hair styling tools, hair care products, hair removal products, hair loss prevention and treatment solutions, spa and body products, hair accessories, and all things that pertain to the health and styling needs of your particular hair type and beauty regimen. Folica is your one stop shop to groom and keep your hair healthy and stylish.  This site has the solution to your hair care ails. 

Folica: Company Background
Folica can be contacted by e-mail by using this contact form or by phone by calling (888) 919-HAIR (4247), Monday through Friday between the hours of 9 am EST and 8 pm EST. One can also contact the haircare retailer by mail at the addresses listed below.
Customer Returns Warehouse
90 Stults Road
Dayton, NJ 08810

Folica Headquarters
315 Madison Avenue
New York, NY 10017

Folica: Customer Feedback & Reviews

Folica has scored a high rating of 4.5 stars where Epinions consumers who have used the retailer are concerned. Beauty Store Business reports that Folica is unique because of the rich depth of content related to hair on the site, from informative how-to articles and videos to more than 70,000 customer reviews. You can even filter customer reviews by hair type. They are the largest online e-commerce website completely focused on hair.'s Folica customers rate the site at 5 stars out of a possible 5 stars based on 8 ratings.  Further, the review site reports that Folica is the best place to find the most suitable and best product for your hair.  They are the most trusted merchant, globally where your hair is concerned.  They not only give you the best solution, but they provide the best quality products at highly competitive prices. The review website goes on to report that Folica has great costumer service and that their customer service personnel will get back to you promptly when you are having a hair crisis, often in just minutes!

Barb at Blogfully reports that Red-E To Go Instant All-In-One Hair Treatment has been a true beauty staple of hers.  She isn't keen on the smell of the product, but she further reports that Red-E To Go Hair Treatment has totally reconditioned her dry and damaged hair and that styling her locks has been much easier lately since her last two weeks of use.  She further reports that her routine in the morning using this product found at Folica is quick and easy.  She just needs to wash and go!  She informs her readers that Red-E To Go Hair Treatment is available online at Folica and sells for $19.99 on the hair care super site!

Folica: Business Credibility & Trustworthiness

Folica has been rated by BizRate consumers who have purchase items through the business as outstanding in all areas assessed on the review website.  Their outstanding ratings were in the categories of overall effectiveness, whether their customers would shop at the haircare retailer again, whether their delivery experience was pleasant, and last but not least they obtained a rating of no less than outstanding on customer service.  Folica is listed with Stella Service as a company of excellence.  This award was bestowed on the haircare company in May of 2011.  

Folica is listed as an A+ Better Business Bureau Accredited Business on a scale that ranges from A+ being the best and elite companies to F, being the worst companies to use.  They received their BBB Accreditation March 24, 2009.  The BBB reports that Folica has had 2 delivery issues, 1 warranty issue, and 23 reports of problems with a product purchased through the beauty retailer.  There have been a total of 26 complaints filed with The BBB for Folica in the last 3 years and these complaints are all currently closed.  There have been 10 complaints closed this year of the 26 complaints filed in the last 3 years with the bureau.  

Folica: Website Popularity & Google Ranking has acquired a global Alexa Traffic Rank of 31,893Alexa reports's Alexa Traffic Rank in The United States to be ranked at 8,795.  Alexa further reports that has 2,009 other websites that link into their own e-commerce and beauty information website. is ranked, according to Google Page Rank as a website that has 5 out of a possible 10 points, according to The Google Page Rank scale. 

Folica: Social Media Presence

Folica has a Facebook page with 24,190 likes attributed to it.  You can find Folica on Twitter.  The beauty retailer has tweeted 1,644 times from their Twitter account.  They are following 1,072 other Twitter profiles and have 3,803 followers. Folica can be found on Linked In and Crunchbase as well.  Folica maintains a YouTube account with 3,637 channel subscribers and a colossal 9,309,972 video views!  Folica is listed as a business on Yelp with a 5 star rating.  In addition, one can locate the haircare retailer on Pinterest on 17 boards with 256 pins and 4 likes.  Folica has 128 followers and is following 14 other Pinterest user profiles. 

Folica: Website Security & Safety

The trusted Google Safebrowsing diagnostic safety feature tool has extensively assessed 47 pages on  Of the 47 pages that were analyzed over the past 90 days, none of those particular pages resulted in any malicious activity, or any suspicions that the site may be unsafe.  The last time Google visited this site was on October 15, 2012. 

Folica: Pricing & Packages

Folica offers competitive pricing on salon quality products.  The beauty retailer also offers price matching and often, promotional codes to help you further save on their goodies.

Folica Price Match

  • Price Match applies only to online retailers that have the identical product in-stock.
    • Price Match requests must be submitted to Folica Customer Service within 10 days of purchase.
  • Price Match comparisons are based on total price, including product cost plus charges for shipping, handling, and taxes
    • This excludes gift with purchase offers.
  • Folica sells only new, genuine products.
    • They do not accept comparisons on re-manufactured, refurbished, or counterfeit products.
  • Folica Price Match excludes sale and promotional prices.
  • They do not Price Match with classified ads like Craigslist, auction sites like eBay, or other unauthorized resellers.

Folica promotions and promotion codes are not valid on previous purchases and cannot be combined with other offers.

Folica: Shipping Rates & Policies

Folica offers free standard shipping on orders of $50 or more (excluding taxes).

  • Orders should arrive in 5-7 days.
    • Free shipping is only valid to The Continental United States, PO boxes, and APO/FPO addresses.

Shipping Options

  • Express 2 Day Shipping
    • $12.95
  • Express 1 Day Shipping
    • $24.95
International Shipping
  • All international orders are subject to local fees, taxes, duties and customs.
    • Folica does not cover these additional charges, and the charges can be significant.
      • Check with your local Customs office before you order.
Canadian Shipping
  • Standard
    • 3-6 days
      • $10.95
  • Express 2 Day Shipping
    • $17.95
  • Express 1 Day Shipping
    • $29.95 or More - Based on Shipping Carrier

Other Exotic International Ship-to Locations (see full list)

  • Standard
    • 2-6 days
      • $45.95
  • Express
    • 4-7 days
      • $22.95
  • Shipping costs are based on package weight up to 3 pounds.
    • If your order is heavier or over-sized, it may be subject to extra shipping fees.
      • Fees will display in your shopping cart before you check out.
  • Canadian and international customers may need to pay additional import fees, taxes, and customs.
    • Contact your local Customs office for full details.
Folica: Payment Methods Accepted
Folica accepts payment in the payment forms listed below.
  • American Express Card
  • Visa Card
  • Mastercard
  • Discover Card
  • Paypal Payments

Coupon codes can be obtained for Folica at the websites listed below to further your savings with Folica.

Folica: Returns, Refunds & Exchange Policy

Folica has a 30 day return (refund) and exchange policy.

For health reasons, returns on the items listed below must be unopened in their original packaging.

  • hair brushe(s)
  • hair extensions
  • comb(s)
  • liquid hair care
  • powder hair care
  • hair loss products

Return Instructions

  • Complete the return form provided with your order, or download another copy - (pdf]) or (doc).
  • If possible, re-use your original shipping box and packing materials to secure the item(s).

Address your package to:
Customer Returns Department
90 Stults Road
Dayton, NJ 08810

Exchange Instructions

  • Complete the exchange form provided with your order, or download another copy - [pdf] or [doc].
  • If possible, re-use your original shipping box and packing materials to secure the item(s).

Address your package to:
Customer Returns Department
90 Stults Road
Dayton, NJ 08810

Warranty Replacement Policy

  • Folica honors the original manufacturer's warranty for all items purchased from Folica.
  • If you experience problems with an item, fill out our Warranty Replacement form using the instructions below.
  • They charge a small fee to cover the replacement of your item.
    • This fee includes shipment of the new item back to you.
  • For all electrical appliances Folica offers complete protection.
  • Warrantied Folicaitem replacements require you to fill out a Warranty Replacement form.
  • They will replace your item with a new product or a Folica Certified Refurbished product
  • Folica Certified Refurbished products are covered to the end of a warranty period from the date of your original purchase.
  • If you are dissatisfied with a refurbished item, contact
  • Warranty periods are calculated from your original purchase; receiving a replacement does not extend your warranty.
    • If they no longer carry a replacement item, The Customer Service Team will help you find a comparable alternative.

Warranty Replacement Instructions

  • Download the Warranty Replacement form - [pdf] or [doc].
  • Fill out payment information and sign the form

Send your item to:
Customer Returns Department
90 Stults Road
Dayton, NJ 08810

Warranty Replacement Processing Fees
  • Folica's Warranty Replacement fee covers shipping and handling for your replacement item.
  • Canadian and international customers may be subject to additional duties and taxes according to the laws of your country.

Damaged Shipments

If your shipment arrives damaged, keep the original shipping carton and follow these instructions for a replacement:

  • E-mail and let them know what happened; include your order number and contact information.
  • Within 24 hours of receipt, call your shipping carrier to obtain a Damage Inspection report.
  • For further instructions, review the information from UPS or USPS.
  • Request that your shipping carrier return the order to Folicaat the address on the package.
    • Do not return the order yourself.
      • This may delay your transaction.
Folica: Product images & screenshots
Folica Coupons
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